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the following terms and conditions apply to all transactions on (hereinafter called the “website”) including the use of the website itself. by using this website and shopping with ilody, you, as the visitor to the website or an ilody customer, accept and agree to be bound by the terms and conditions stated below. if it appears that you are a trade customer, we will contact you to set up a business account, and in such circumstances, different terms and conditions shall apply. these terms and conditions will be governed by the laws of england and wales and by using the website you agree to submit to the exclusive jurisdiction of the courts of england and wales.

ilody is the trading name of ilody skincare limited (“ilody”), company no. 09893485 with registered office at 130 old street, london ec1V 9bd and vat registration no. gb301749423

all correspondence, except sales and orders, should be addressed to the company's address: ilody skincare limited, 130 old street, london, ec1V 9bd

in these terms and conditions, the terms “we”, “us” and “our”, refer to ilody and “you” and “your” refer to any visitor to the website or any ilody customer.
“goods” are those items which are displayed for sale on the website.

we will use our best efforts to keep the website as up to date as possible. however, as the goods are produced in small batches to ensure optimum quality, we cannot guarantee the availability of goods as they appear on the website. additionally, some products shown on the website may not be available to purchase through retail stores at which ilody products are sold, and vice-versa.

orders, acknowledgement, acceptance and inspection of your order
our acceptance of your order will take place when (payment is made via our online payment process). we will notify you by email as soon as possible to acknowledge receipt of your order. if we are unable to fulfil your order following this acknowledgement, we will contact you by email to inform you of this. we may not accept your order if the item is out of stock, or if we have noted a pricing or product error or if we are unable to process your payment.

please inspect your product upon receipt and check that everything specified on the delivery note is included. you will be deemed to have accepted your order unless you notify us within 48 hours of receipt of any problems or concerns with the order.

you can cancel your order in accordance with your cancellation rights and or return the goods in accordance with or returns policy. if you fail to take such action, we are not obliged accept any rejection by you of the merchandise at a later date. this does not affect your statutory rights.

our shipping policy and information regarding our shipping options can be found here. if there are any problems with the delivery of any of our products please notify us within 48 hours.

all prices on our website are shown in gbp sterling, inclusive of uk vat. all payments may be made by any of our credit, debit or other charge cards listed on the website. as the buyer you will be liable for any exchange rate charges made by your card provider.

all prices are as stated on the website but ilody reserve the right at any time to adjust prices without prior notice.

overseas orders may be subject to local import duties and taxes for which you the customer (and not Ilody) will be liable.

payment can be made by the following method, visa, mastercard, american express, google pay, paypal. payment will be debited and cleared from your account at the point at which your order is accepted. please note all credit / debit cardholders are subject to validation checks and authorisation by the card issuer. if the issuer of the payment method refuses to authorise payment to ilody for any reason, we will not be liable for any delay or non-delivery of goods. please note we retain the legal ownership of all goods until full payment has been made by you and received by us. legal ownership of the goods will immediately transfer back to us if we refund payment to you for any goods.

our customers come first, so if after placing an order with us you change your mind, you are entitled to cancel the order within 24 hours of it being placed, subject to the goods not having left the ilody premises. to cancel your order you need to contact us by email at

if you are not happy with your purchase, please simply return the unused goods to us in their original condition within 7 days of receipt.

unfortunately we cannot make any refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. otherwise, we can only accept return if the goods are unfit for the purpose for which they were sold.

we will issue a refund (which will include the cost of the original delivery, but not the cost of returning any goods) on receipt of unused goods in their original condition.

goods are the responsibility of the customer until they reach us and a full refund is made.

product guarantee
as the goods are made in small batches due to their natural nature and to ensure their premium quality, inconsistencies and minor variations will occur from batch to batch, which are expected by the company. this is entirely normal. you, as the buyer, shall accept minor variations and shall only be entitled to refuse the whole or part of the goods if the variations render the goods totally unfit for purpose for which they were sold.

limitation of liability
we are not liable for business losses. we only supply the products for domestic and private use. if you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

ilody does not exclude or limit its liability where it would be unlawful to do so. this includes liability for death or personal injury caused by our negligence or the negligence of our employees or liability for fraud or fraudulent misrepresentation.

subject to the preceding paragraph, our liability under these terms and conditions shall be limited to replacement of a faulty product or a full refund. ilody shall have no liability whatsoever for any indirect consequential losses howsoever caused.

by agreeing to these terms & conditions, you agree to indemnify and hold harmless ilody, its directors, officers and employees from any, and all, third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your wrongful use of the service, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

intellectual property rights
the rights in the designs and the content of this website are owned by ilody (ilody skincare limited). copyright and other intellectual property rights protect them. you may not copy, reproduce, modify, distribute or display any part of this site without our prior written consent. all trademarks, product names, company names or logos featured on the website and any associated published media (unless otherwise stated), are the property of ilody (ilody skincare limited).

offers and promotions
from time to time we will run offers (“offers”) which will be available on our website. offers are only available online and do not apply to gift cards, delivery, charges or applicable taxes. any promotional codes must be added to your basket when your order is placed as discounts cannot be added retrospectively. ilody reserve the right to withdraw any offers at any time without any prior notice.